1. I read on your website that the minimum order is 500 sq ft of Hardwood. I only need 40 sq ft. Can I buy this amount, and how much will I pay for shipping?

This is the most frequently asked question we receive from our customers. There is a solid rationale for our 500 square feet minimum. If you live close to our showroom, or you’ll able to pick up your order, we’ll probably be able to sell a smaller amount. However, if shipping costs are involved, the Hardwood will be too expensive for our customers. Therefore, our advice is to purchase this smaller amount at your local store.

2. I just purchased 1,400 sq.ft. of Hardwood from one of the Internet flooring stores. Now I need an extra box and 1 Box. Can I order these from your website? The site that sold me the original order claim they no longer have this in stock.

Please refer to previous FAQ regarding orders of less than 500 sq ft. However, if the original order was purchased from our website, we’ll never leave our customers hanging. We’ll do our best to find materials from different sources and find a way to ship to them. To avoid this situation, we advise customers to order sufficient amounts of Hardwood, and remember to account for an extra 7%-10% for cuts. 

3. I live in California. I see that your main location is in Philadelphia. I really like your products. Can you ship them to California?

Yes, we have many satisfied customers from California. However, the size of your order (i.e., number of sq ft) plays a large role in this. The larger the order, the cheaper the delivered sq ft of Hardwood. You can calculate the delivered price with the following formula: add shipping costs to the total price of the Hardwood and divide by the sq ft of the order. You can then compare this price with other stores.

4. How do you ship your Hardwoods? Will they arrive in one piece?

We take great care to assure that your Hardwoods will arrive safely, and very rarely have a problem. We use reputable companies, including Roadway Express, UPS, and Pit Ohio. Your shipment is fully insured. For residential deliveries we order lift gate service to help unload the Hardwood onto your driveway, and notify call prior to your delivery.

5. I’m a builder. I need to order 10,000 sq ft of Hardwood. However for now I’ll only order 300 sq ft of Hardwood. Can you give me a “builder’s price” on your items?

Yes, we work with many contractors and builders. If they order large quantities of materials they receive special builder’s prices. However, if you only need 500 sq ft of Hardwood for now, we can only sell this amount using the Internet price. After filling out the necessary documents and verifying your status, for your next order we will honor the builder’s price. If you’d like to speed up this process, please fax your order using your corporate letterhead with the full description of the product and amount you need